DevOps Support Administrator: Cloud Computing Essentials for Support Engineers

DevOps Support Administrator: Cloud Computing Essentials for Support Engineers

• discover the key concepts covered in this course
• compare the traditional computing model with cloud computing model and recognize the competitive advantage of cloud computing model
• recognize the concept of virtualization and its features in cloud computing
• recall the role and architecture of hypervisors in implementing virtualization and list the hypervisors used by popular public cloud providers
• create AWS HVM Linux AMIs from existing Paravirtual Linux AMIs
• identify the critical differences between cloud and dedicated data centers and describe Support Engineer responsibilities in managing SaaS, IaaS, and PaaS
• specify the cloud service models that Cloud Support Engineers need to manage and list the selection criteria that can help select the right cloud service model
• recognize the need for the SaaS Enablement Framework along with its various components that can be used to build, manage, and deliver SaaS solutions
• recall the features of cloud deployment models and suggested criteria for selecting the right cloud deployment model to fulfill business requirements
• manage custom deployment configuration on AWS
• deploy applications to Azure VMs using deployment groups
• configure resource deployments using GCP Deployment Manager
• recall the stages of cloud transformation with focus on application, network, and security
• create Network File Systems on public clouds and use them to manage files with cloud instances
• summarize the key concepts covered in this course

In this course, you'll explore the competitive advantage of cloud computing, the features of various types of virtualization implemented in the cloud, and the hypervisors that are used by popular public cloud providers. You'll examine how to choose the right cloud service model and the SaaS Enablement Framework components that can be used to build, manage, and deliver SaaS solutions. Next, you'll learn how to select the right cloud deployment model, create AWS HVM Linux AMIs, and manage custom deployment configuration on AWS. Finally, you'll look at how to deploy applications to Azure VMs, configure resource deployments with GCP Deployment Manager, and create Network File Systems on public clouds.

DevOps Support Administrator: The Role of the Cloud Support Engineer

DevOps Support Administrator: The Role of the Cloud Support Engineer

• discover the key concepts covered in this course
• recognize the role of a Technical Support team and IT support levels that can be structured to provide technical support with, focus on functions, support methodologies, and the required support skills
• recognize the roles and responsibilities of a Cloud Support Engineer and the skills traditional Support Engineers require in the role of a Cloud Support Engineer
• list the SaaS support system elements that Support Engineers need to consider to set up support
• describe the Cloud Adoption Framework and the phases that Support Engineers need to follow to manage cloud support services
• describe the Cloud Decision Support Framework that assists Cloud Support Engineers in defining the process of application migration
• describe the concept of Cloud Affinity Assessment and how Cloud Support Engineers evaluate drivers and inhibitors of cloud adoption and determine the viability of a cloud service
• list the metrics that can be used by Cloud Support Engineers to score solution candidate characteristics in terms of requirement fulfilment and potential trade-off
• recall multi-cloud use cases that Cloud Support Engineers need to consider to define support strategy and support levels for enterprises
• create a support case and select the severity for AWS resources
• create new support requests from the Azure Portal
• list the Technical Support Services Guidelines that Cloud Support Engineers can use to manage support for GCP resources
• summarize the key concepts covered in this course

In this course, you'll explore IT support levels that can be structured to provide appropriate technical support and the skills required by traditional Support Engineers to play the role of a Cloud Support Engineer. Next, you'll look at the phases of the Cloud Adoption Framework that you need to follow to manage support services for Cloud. You'll learn about the Cloud Decision Support Framework, which you can adopt to define application migration processes, as well as the concept of Cloud Affinity Assessment. You'll move on to explore how to evaluate drivers and inhibitors of cloud adoption and the metrics that you can use to score potential solution candidate. You'll examine multi-cloud use cases that need to be considered to define support strategy and support levels and the Technical Support Services Guidelines for managing support for GCP resources. Finally, you'll learn how to create a support case, select the severity for AWS resources, and create new support requests from the Azure Portal.